Privacy Policy

Introduction

At Xenophiles Limited we treat personal data with the utmost care and respect. This Privacy Policy sets out our commitment to protecting any personal data you share with us.

Contacting us

Xenophiles Limited is a limited company registered in England and Wales, registered number: 8279442. Our registered office is at 9 Seagrave Road, London SW6 1RP.

The person with responsibility for privacy matters and the protection of personal data we hold as an organisation is Sarah Garrett, who can be contacted as follows:

E: sarah@xenophiles.co

T: 07444 371871

1. What data do we collect?

During the course of the running of our business, we collect data from the following parties:

• Subcontractors/freelance translators (e.g. name, e-mail address, postal address, telephone number(s), bank details, educational qualifications, professional qualifications)
• Customers (e.g. name, e-mail address, postal address, telephone number(s))

2. How do we use your personal data?

We will only use your personal data for the following reasons:

• To provide you with the services we offer as a business
• To provide you with information you have requested from us
• To keep you updated on our business
• To manage our relationship with you as an existing or potential customer
• To fulfil any legal or contractual obligations we may have which require the processing of personal data

3. How do we obtain your data?

We collect your data via the following of methods:

• From direct communication we initiate with you via e-mail or telephone
• When you provide information to us when you embark on a contractual relationship with us (as a customer)
• From automated technologies or interactions on our website via analytics engines and cookies

4. Our lawful purposes for collecting and processing your information

We have identified that we will collect and process your information where it is necessary:

• To fulfil contractual obligations between us
• For our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• For compliance with legal or regulatory obligations

Generally, we do not rely on consent as a lawful purpose for processing your personal data, other than in relation to sending occasional marketing communications to you if you are not already an existing client. You have the right to withdraw consent (where applicable) at any time by sending an e-mail to sarah@xenophiles.co

5. Who do we share your information with?

We will never share your information with third parties without first seeking your consent. This would only be the case, for example, if we were approached by a potential customer but were not able to fulfil his/her requirements and wished to make a referral to you/recommend your services. We do not sell your information on to third parties.

6. International transfers

All of our storage locations and service providers are hosted inside Europe.

7. Retention periods

Personal information is retained for as long as is necessary to fulfil the purpose for which it was collected, to meet any legal requirements or to satisfy any reporting, accounting or contractual needs.

8. Your rights

Under the General Data Protection Regulation/Data Protection Act (2018), you have certain rights regarding your personal data, these include the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Withdraw consent

Making a complaint

If you are unhappy with the way we collect or process your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). The ICO is the UK’s supervisory authority for data protection.

You may exercise any of these rights by raising a subject access request with us. You can do this by contacting Sarah Garrett using the contact details provided.